FAQs

FAQs

Where are Rehearsal Rooms Apartments?

Our address is: Victoria Road, North Acton, London, W3 6HU. Rehearsal Rooms Apartments are situated right next to North Acton station on the London Underground’s Central Line.

 

Who are LIV Group?

LIV Group is a property management consultancy that specialises in the private rental sector – particularly build-to-rent developments. The company manages Rehearsal Rooms Apartments on behalf of M&G Real Estates. For more information on LIV Group and what it does, please visit their website: http://www.liv-group.co.uk

 

Are your apartments available to buy?

No. All our apartments are built specifically to rent. At Rehearsal Rooms, we have created a unique rental community with facilities for the exclusive use of our residents.

 

What facilities are available to residents?

Our extensive range of facilities – available for the exclusive use of residents – includes a rooftop allotment, rooftop BBQ terrace; on-site concierge, superfast wi-fi and an entertainment lounge, as well as a dedicated smart app.

 

What amenities are close to Rehearsal Rooms?

You won’t have to go far to take advantage of the amazing local amenities. On the ground floor at Rehearsal Rooms Apartments, you’ll find a handy Sainsbury’s Local convenience store where you can pick up groceries. North Acton tube station is practically on the doorstep for easy access into Central London, although there also are plenty of shops, eateries and cafés within easy walking distance.

 

Do you charge any upfront fees?

Once you decide to rent one of our apartments, you will need to pay an initial holding deposit of £250. This secures the property and we deduct this from the deposit that is due when you move into the property. There is also an application fee of £114 (incl. VAT) per applicant. This is to undertake referencing checks and to prepare the relevant tenancy paperwork. This administration fee is non-refundable.

 

Is there a deposit?

Yes. At Rehearsal Rooms, the deposit is equivalent to one-and-a-half month’s rent. It is payable three days in advance of moving into the property.

 

What payment methods can I use?

To pay your initial booking fees, you can use credit or debit card. For monthly rent payments, a standing order will be required.

 

Are utilities included in the rent?

No, utility bills are not included in your rent. At the point of signing your tenancy agreement, we’ll notify existing utility suppliers  of your start date. Please Note: We do not pass on any personal details to third party providers without your consent.

 

When is rent due each month?

Rent is due on the 1st of each month by standing order.

 

Will my rent increase during my tenancy?

In the first 12 months of your tenancy, there will be no rent increases. We do, however, reserve the right to propose an increase in rent on the anniversary of your tenancy.

 

How can I view one of your apartments?

If you would like to arrange a viewing at one of our apartments, please email enquire@rehearsalrooms.com or call us 0333 210 0043 and one of our team will be happy to make the arrangements for you to come and view one of our apartments.

 

Will I be shown around the building at my viewing?

Of course! We’d be delighted to show you around the rest of the building. We want you to be able to get a good idea of what it’s like to be a part of our rental community here at Rehearsal Rooms. We’ll show you the rooftop allotments and BBQ terrace, for example, as well as the entertainment lounge.

 

Are there any social events for residents?

Yes! For our social events, we notify residents via the smartphone app, social media and/or advertising around the building so you won’t miss out.

 

Is there a minimum or maximum contract length?

The minimum tenancy length at Rehearsal Rooms Apartments is 12 months.

 

Can I rent an apartment if I am coming from overseas?

Yes, you can. At Rehearsal Rooms, we have many residents who have moved in from overseas. There are, however, a number of requirements and processes that overseas residents will need to fulfil. This includes being in possession of a valid and up-to-date passport, paying three months’ rent up front or having a UK-based guarantor.

We also require a face-to-face meeting with overseas residents before we can reserve your apartment. If you do not have a UK-based guarantor, we do accept Housing Hand as a nominated guarantor service provider.

 

How long is the apartment reservation process?

The referencing process can last between two and four weeks, depending on the timely return of your references. In preparation, we ask that you inform your current landlord and employer that LIV Group will be submitting a request for a reference.

 

Who can rent one of your properties?

Anyone who can pass the respective referencing and affordability checks and who is over 18 years of age. If you are unsure of the eligbility critiera, please ask and one of our friendly team members will be more than happy to discuss this with you when you at the initial enquiry stage or at the viewing itself.

 

Is there an on-site management team?

Yes. We have an on-site Residents’ Services Manager and Buildings Manager; both of whom are on hand should you need any help, support or advice with your new home.

 

Are the apartments furnished?

Rehearsal Rooms Apartments do not come furnished as standard. Our residents can, however, opt to purchase a contemporary furniture package at an additional monthly cost. To discuss your furnishing options, simply get in touch with our friendly team. And, to make the arrangements, talk to your on-site Residents’ Services Manager.

 

Can unfurnished apartments be upgraded to furnished?

We can arrange this for an additional furnishing fee, yes. We recommend speaking with your Residents’ Services Manager or Buildings Manager.

 

Are pets welcome at your apartments?

Yes, very much so! Pets are welcome at our discretion. Let us know at the application stage a) if you have a pet and b) what type of pet it is.

 

What appliances do you provide, if any?

Fully-integrated appliances are a standard feature of all Rehearsal Rooms Apartments. Each apartment comes with an integrated oven, hob, microwave, double fridge freezer and dishwasher. A freestanding washer dryer is located in a storage cupboard in your hallway.

 

Are the apartments non-smoking?

Yes, all apartments are non-smoking.

 

Can I decorate my apartment?

We appreciate that residents might wish to make their apartments feel even more homely. We ask, however, that you do not make any structural or decorative alterations without prior consent from LIV Group.

 

Do the apartments have internet access?

All apartments offer superfast wi-fi internet connections, with speeds up to 300mb. We have negotiated preferential rates for our residents at Rehearsal Rooms and – similar to utility costs – this is not included in the rent.

 

How do I report a maintenance issue?

We ask that you report any repairs and maintenance to your Portfolio Manager at LIV Group Head Office in the first instance. This is to make sure that we action the repair as quickly as possible. Our Residents’ Services Manager and Buildings Manager will try to help you resolve any maintenance issues, but they will likely refer this to your Portfolio Manager on your behalf.

You can also report a maintenance issue via our residents’ smartphone app.

 

Is there a refuse collection?

Bin stores can be found on the ground floor within the car park area at Rehearsal Rooms Apartments. We ask that you keep both general and recycling waste separate; placing them in the appropriate waste container.

 

How does the move-in process work?

After you pass our referencing checks, we will refer you to your Portfolio Manager to schedule a move-in date and time that is convenient for you. Your Portfolio Manager will send you a tenancy agreement, as well as a detailed breakdown of any monies owing one week in advance of your start date.

It is important that you fully sign, return and submit payment of any monies due three days in advance of your start date. If the funds have not cleared on your move-in date, this may cause a delay.

Once a move-in date and time is agreed, you will meet with the Residents’ Service Manager at this point. We’ll provide a copy of the inventory, EPC, signed tenancy agreement and a residents’ guide. And, then, we’ll provide you with the keys to your brand new home!

 

When will I receive my keys?

You will receive your keys on the agreed move-in date.

 

Do you provide support with moving in?

Yes. If you require assistance, LIV Group is here to help. All we ask is that you provide us with 48 hours’ notice to allow us to meet your requirements and assist you as best we can.

 

Do I need to pay for maintenance repairs?

In the event of resident misuse, you may be held liable for any repair costs.

 

Are the apartments regularly inspected?

LIV Group inspects the apartments each year to make sure the property is being looked after. We’ll notify you no less than 24 hours before any inspection takes place.

 

If I wish to move out, what notice period do I need to provide?

To end your tenancy at the end of the fixed term, we ask that you provide one month’s notice in advance of this date.

 

How do I get my deposit back?

Once your Portfolio Manager revises the checklist at the end of your tenancy, we’ll ask you for your bank account details. At this stage, we will also explain any proposed deductions (if any) from your deposit. We anticipate that, from the day you agree to any proposed deduction, it will take approx. 3-5 working days to return your deposit. If there are no deductions, this will be 3-5 working days from the date you provide your bank details.

 

Who do I hand my keys back to?

You will return your keys to the Residents’ Services Manager or Buildings Manager on the day your tenancy ends. They will carry out and complete a check-out report, which they will submit to your Portfolio Manager within 48 hours.

 

Is there an inventory check list?

Yes. Either our Residents’ Services Manager or Buildings Manager will complete a check-out report and compare the condition of the property against the condition detailed on the inventory carried out when you moved in. For any proposed deductions, you will be notified prior to your deposit being returned.

 

Do I need to hire a cleaner at my own expense when moving out?

This is at your discretion. All we ask is that you leave your apartment in the same condition it was let in.

 

How many keys will I be issued with my apartment?

LIV Group provides one key per tenant. A management key is held on-site for your apartment at all times. This will not, however, be used to access your apartment with your express consent – except for in the event of an emergency.

 

How many people can live in my apartment?

Each of our apartments has a recommended limit on the number of people living there. For a one-bedroom apartment, this is two people; for a two-bedroom apartment, this is four people; and for a three-bedroom apartment, this is six people.

 

Are there any rules on the number of visitors I can have at any one time?

We don’t impose any restriction on this. We ask, however, that both residents and their visitors are respectful of their neighbours at all times. Residents are responsible for their visitors while they are on-site; any damage caused by a visitor will be charged to the resident themselves.

 

Do the apartments have a telephone line?

All apartments have a functioning telephone line available from the move-in date.